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It all starts with a mission...

United Way 2-1-1 connects individuals and families to social, health and government resources 24 hours a day, every day of the year. We provide accurate and timely assessment, information and service navigation to help people understand their options, resolve problems and improve their lives. By informing the community of needs, gaps and trends, 2-1-1 facilitates system change.

What type of services does 2-1-1 provide?

Knowing that you need help is one thing…finding someone who can help you is another. United Way’s 2-1-1 can link you to resources such as rent and utility assistance, food, health related services, homeless services, foreclosure information, senior services, family counseling, support groups and parenting resource information.

What happens when I call 2-1-1?

United Way’s 2-1-1 is designed to provide you with information and referrals using an extensive database of community resources. When you call 2-1-1, you will be connected with a trained United Way Specialist who will ask you to answer a variety of questions so that they can determine which community services may be available to address your needs.

What are the benefits of 2-1-1?

  • 2-1-1 is available 24 hours a day, 365 days a year.

  • 2-1-1 allows callers who are senior citizens, teens and adults of all ages to access telephone services that formerly required the caller to dial a seven-digit number.

  • 2-1-1 eliminates confusion about who to call and where to go when you need help. This eliminates complicated searches through phone books and thousands of misdirected phone calls trying to find the right social service agency to meet the callers’ needs.

  • 2-1-1 provides our most vulnerable residents, those who are elderly, disabled, illiterate, new to the community, etc. easy access to services that can meet their needs.

  • 2-1-1 can help direct some non-emergency, non-police related calls that are related to a caller’s need for health and human services away from the area’s emergency 9-1-1 lines. It is estimated that in many communities as much as 70% of the calls to 9-1-1 are for non-emergency related matters and often tie up the lines designated to handle police and fire rescue emergencies.

New 2-1-1 Community Dashboard

Thanks to a generous grant from the CareSource Foundation, and in partnership with RTM Designs, United Way 2-1-1 created a dashboard for the community to monitor real-time 2‑1‑1 trends. By visiting you can view counts of needs and trends for various age demographics and topics, including housing, food and behavioral health. You can learn about our communities of Wayne & Holmes Counties (see the instructional graphic below). The grant provides all 2‑1‑1 centers in Ohio who utilize ReferNet, the opportunity to create local dashboards based on the Cleveland model at no cost to them. This is a work in progress, and we're looking forward to the next version, which will include unmet needs and outcome data.

Navigate to Our Communities of Wayne & Holmes Counties

Navigate to Wayne & Homes Counties