WHIRE - 2021 Review

February 10, 2022

The first call for help hotline was very HOT in 2021.

We re- launched WHIRE (Wayne Holmes Information and Referral Exchange) in April, 2019.  To date, we have answered 13, 016 phone calls from people in Holmes and Wayne Counties.  United Way of Wayne and Holmes has a long history of serving as the first call for help in our community.  The original WIRE line operated in the early 1970's as a switchboard.  Years later, it turned into Info-Link and then moved the the national platform of 2-1-1.  In 2019, we unsubscribed from 2-1-1 because our calls were being routed to Cleveland.  Frankly, the operators were not familiar with our local community and some callers were not getting the best information and/or referral.  We rerouted the phone lines, and now when you call either 2-1-1 or (330) 263-6363 you will be routed directly here to our office and one of the friendly faces at United Way of Wayne and Holmes will answer your call.


With the re-launch of WHIRE, we were able to best serve the community in times of need.  In 2019, we helped the Wayne County Emergency Management with cataloging flood calls from Apple Creek.  While they were out assessing the damage, we were able to take the calls and catalog the damage on paper for them.  In 2020, we served as the COVID-19 Hotline.  Providing respite for the Health Department by answering thousands of questions from our community.  In 2021, we assisted the Wayne County Health Department, Wooster Community Hospital, Aultman Orrville Hospital and the Emergency Management Agency to serve as the Covid-19 Vaccine Hotline.  In 2022, already, the WHIRE line has been utilized as the Free Tax Assistance Hotline and the Winter Storm Landon Hotline.


In late 2021, Melita Wiles, a College of Wooster student, used the WHIRE data as a special project for one of her math courses.  Here is the full report.

Her findings revealed some amazing statistics about our local WHIRE line and the callers.

For example, the oldest caller was 102 years old, the busiest time for calls is Monday mornings from 9am - 12 noon and most callers are over 50 years old.  If you take out the COVID-19 related calls, the majority of calls are seeking a phone number.  Yes, we also act as a 4-1-1 to many.  Beside, assistance with taxes housing related issues are high on the list of needs.


The WHIRE line also allows us to identify gaps in service.  If we have many people needing a particular item, but don't have a local resource to assist them - that is a gap in service.  One gap in service that we have identified is low-cost bug remediation.


Each month, we release a log of the calls that we have received.  We call this the WHIRE BLOTTER. Explore the January 2022 WHIRE Blotter here. 


If you would like WHIRE posters, business cards or more information please call us at (330) 263-6363


A special shout out to MCTV for their generous support of this community resource.


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By Ashley Hershberger • July 6, 2026
Feeding Our Future: Knights United By: Ashley Hershberger One of the things I love most about our community is that when we see a need, we don't spend much time asking whose responsibility it is. We ask, "How can we help?" That's exactly how Feeding Our Future came to be. Over the past several months, we’ve been meeting with school leaders, teachers, food pantry staff, pastors, community partners, and community members and working together to answer a simple question: How do we make sure students have access to food when school isn't in session? Beginning October 2, 2026, West Holmes Local Schools will launch Feeding Our Future in partnership with United Way Wayne and Holmes Counties, the Love Center Food Pantry, and the Akron-Canton Regional Foodbank. Here's what that looks like: Elementary students who enroll will receive take-home food bags every other Friday and before school breaks. The bags will include easy-to-prepare foods like cereal, oatmeal, soup, fruit cups, granola bars, and other kid-friendly items to help fill the gap when school meals aren't available. Middle and high school students will have access to school-based pantries where they can pick up snacks, breakfast items, weekend food, and other essentials as needed. The food bags will be assembled at West Holmes High School by volunteers from across our community. Most importantly, there are no income qualifications . Families can participate whenever support is needed and for as long as it is helpful. Because the truth is that life happens. An unexpected bill, a medical expense, changing work schedules, rising costs, or simply a difficult season can impact any family. This program exists to provide support, not judgment. Working Together This program builds on a long tradition of caring for one another in West Holmes. It's not replacing efforts like Share-A-Christmas or the work that schools, churches, food pantries, and community groups have been doing for years. It's strengthening those efforts and creating another way to support students and families. People like Natalie Eichelberger, Mindi Campbell, Bob Porter, Brandi Smith, Andrea Povick, and many others have been doing this work for years. Through backpack programs, food drives, and countless acts of kindness, they've helped make sure students and families had support when they needed it most. Feeding Our Future exists because of that foundation . As someone who grew up here, that means a lot to me. My grandma, Pat, fed generations of students as a cook at Nashville Elementary, and many members of my family have served in the district as teachers and coaches. Through them, I've learned that schools are about more than academics and athletics… they're about taking care of our people. That's exactly what this partnership is designed to do. Each organization brings something valuable to the table: West Holmes Local Schools will coordinate the program, enroll families, host pantry spaces, manage volunteers and organize packing and distribution of food. United Way Wayne and Holmes Counties will bring local partners together, raise funds, pay bills and help ensure the program remains sustainable. The Love Center Food Pantry will help source food and stretch every donated dollar as far as possible. The Akron-Canton Regional Foodbank will connect resources and provide access to food at reduced costs. A special thank you to Kiana Leppla, Dawn Martin, and Katie Schwartz , whose vision and leadership helped move this idea from conversation to reality. Thank you to Greg Long and the Akron-Canton Regional Foodbank for helping connect the right people and resources. And a big thank you to Lisa Walker at TUFF Bags and the team at United Way of Tuscarawas County . Their willingness to share their experience, answer questions, and help another community build something similar has been incredible. Because of their generosity, we're able to learn from a program that is already making a difference for thousands of students in T-County. That's what I love most about this story. Communities helping communities. Neighbors helping neighbors. How YOU Can Help One of the things that makes Feeding Our Future special is that it belongs to the community. And community support will be what keeps Feeding Our Future going. The food in these bags and pantries doesn't appear on its own. It takes volunteers, partnerships, and financial support from people who believe every child deserves the opportunity to learn, grow, and thrive. Because of our partnerships, every dollar goes further than it would at a grocery store. In fact, just $26.50 can provide weekend food for one child for an entire school year. Think about that. For the cost of a family dinner out, a child can have food support every weekend throughout the school year. That's more than food. That's peace of mind for a parent. That's one less worry for a family. That's a student who can focus on learning, playing ball, performing in a concert, hanging out with friends, and simply being a kid. That's hope. At its heart, Feeding Our Future is about food, but it's also about making sure every child knows they matter and every family knows they are supported. When a student opens a backpack on a Saturday morning, I hope they find more than food. I hope they find a reminder that an entire community believes in them. Whether you'd like to donate, sponsor, volunteer, or learn more, please visit: www.uwwh.org/feedingourfuture Questions? Please feel free to reach out to me at (330) 231-4335 or email ashley@uwwh.org . Together, we're not just filling bags. We're building hope, strengthening families, and showing our children what it means to live in a community that cares. United, We Help.
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